Refund Policy

At VisaAxis.co, we are committed to delivering high-quality immigration consultancy services and guiding you through each step of the immigration process. Due to the nature of our services, a strict No Refund Policy applies in certain cases. Please review the following terms carefully before engaging with our services.

No Refund/Return Conditions:

  1. Time and Effort Invested:
    Once payment is received, we immediately commence work on your case, including document review, application strategy, form preparation, and communication with government agencies. Given the significant time and resources dedicated to each case, refunds are not available after work has begun.
  2. Non-Refundable Government Fees:
    Fees paid to government agencies as part of the immigration process are non-refundable and independent of VisaAxis.co.
  3. External Circumstances Beyond Control:
    Immigration outcomes can be influenced by factors such as government processing times, policy changes, and eligibility criteria. While we provide expert guidance, VisaAxis.co cannot guarantee specific results or control external conditions.

Situations Where Refunds Will Not Be Issued:

  • Change of Mind:
    If you decide to withdraw from our services after signing the agreement, no refund will be issued due to the work already completed on your case.
  • Personal Withdrawal:
    Refunds are not provided if you choose to discontinue our services for personal reasons.
  • Failure to Submit Documents:
    Providing necessary documents on time is critical. If required documents are not submitted within 60 working days, we may place your case on hold or close it without a refund.
  • Job Search Services:
    While VisaAxis.co offers tools and support for job search strategies, we cannot guarantee job placements as hiring decisions are made by employers.
  • Negative Evaluation Results:
    Refunds will not be issued for negative outcomes in independent assessments, such as WES evaluations or IELTS scores.
  • Policy Changes or Cap Closures:
    Immigration policy changes or process closures may affect your application. In such cases, we will explore alternative options where applicable, but no refunds will be provided.
  • Medical or Financial Requirements:
    If you or any family member fails the required medical examination or cannot meet financial settlement requirements, no refund will be granted.
  • Fraudulent Documents or Late Submissions:
    Submitting fraudulent documents or failing to provide additional requested documents will result in the forfeiture of fees paid.
  • Process Conversion:
    If at least 80% of required documents are submitted within two months, conversion to a different immigration process may be possible. However, this does not qualify for a refund of the original service fee.
  • Immigration Violations:
    Any prior immigration violations affecting your application will disqualify you from receiving a refund.

Return and Cancellation Policy:

VisaAxis.co takes every precaution to ensure accurate application preparation. In the rare event of an error on our part leading to an incorrect application submission, we will promptly rectify the error. If this error makes you ineligible for the program based on government criteria, you may request a cancellation. A full refund will be processed (less any payment gateway processing fees and taxes) within 30 days.

We encourage you to discuss any concerns with your immigration consultant before signing up for our services. By engaging our services, you acknowledge and agree to this No Refund Policy.